At MedReg AI, we understand that our customers trust us with sensitive regulatory documents and confidential business information. Security is not just a feature of our platform; it is fundamental to everything we do. We have implemented comprehensive security measures to protect your data and ensure the integrity of our services.
Our security program is designed to meet the rigorous standards expected by regulatory professionals in the medical device, pharmaceutical, and dietary supplement industries. We continuously evaluate and enhance our security controls to address emerging threats and maintain the highest levels of protection.
Our platform is hosted on enterprise-grade cloud infrastructure that provides robust physical and environmental security controls. Our cloud providers maintain industry-leading certifications including SOC 2 Type II, ISO 27001, and other relevant security standards.
All data is stored in geographically distributed data centers with redundant power supplies, climate controls, and fire suppression systems. Physical access to these facilities is strictly controlled through multiple layers of security including biometric authentication, 24/7 security personnel, and comprehensive surveillance systems.
Our infrastructure is designed for high availability and disaster recovery. We maintain regular backups of all customer data and have tested recovery procedures to ensure business continuity in the event of a disruption.
We employ strong encryption to protect your data both in transit and at rest. All communications between your browser and our servers are encrypted using TLS 1.3, the latest version of the Transport Layer Security protocol. This ensures that your data cannot be intercepted or modified during transmission.
Customer data stored in our databases and file storage systems is encrypted using AES-256 encryption, one of the strongest encryption standards available. Encryption keys are managed using industry best practices and are stored separately from encrypted data.
We regularly review and update our encryption protocols to ensure they meet or exceed current security standards and best practices.
We implement strict access controls to ensure that only authorized personnel can access customer data and system resources. Our access control model follows the principle of least privilege, meaning that employees are granted only the minimum access necessary to perform their job functions.
All access to production systems requires multi-factor authentication. We maintain detailed audit logs of all access to customer data and regularly review these logs to detect and investigate any suspicious activity.
Employee access is reviewed quarterly and promptly revoked upon termination of employment. We conduct background checks on all employees who have access to customer data or critical systems.
Our development team follows secure coding practices and conducts regular security reviews of our codebase. We use automated security scanning tools to identify and remediate vulnerabilities before code is deployed to production.
We perform regular penetration testing conducted by independent security firms to identify potential vulnerabilities in our platform. Any findings are promptly addressed according to their severity and risk level.
Our platform includes built-in protections against common web application vulnerabilities including SQL injection, cross-site scripting, cross-site request forgery, and other attacks identified in the OWASP Top 10.
Our AI systems are designed with security and privacy in mind. We implement strict data isolation to ensure that one customer's data cannot be accessed by or influence the results provided to another customer.
We do not use customer-specific confidential documents to train our general AI models without explicit consent. Our models are trained on publicly available regulatory documents, guidance, and standards.
We maintain transparency about how our AI systems work and provide clear explanations of the basis for our regulatory recommendations. Our AI outputs are designed to augment human decision-making, not replace professional judgment.
We maintain a comprehensive incident response program to detect, respond to, and recover from security incidents. Our security team monitors our systems 24/7 for signs of suspicious activity or potential security threats.
In the event of a security incident affecting customer data, we will promptly notify affected customers in accordance with applicable laws and our contractual commitments. We will provide information about the nature of the incident, the data affected, and the steps we are taking to address it.
We conduct post-incident reviews to identify root causes and implement measures to prevent similar incidents in the future. Lessons learned from incidents are incorporated into our security program.
We are committed to maintaining compliance with relevant security standards and regulations. Our security program is aligned with industry frameworks including SOC 2, ISO 27001, and applicable data protection regulations.
We undergo regular third-party audits to validate our security controls and identify areas for improvement. Audit reports and compliance certifications are available to customers upon request under appropriate confidentiality agreements.
We monitor regulatory developments and update our security program as needed to maintain compliance with evolving requirements.
We carefully evaluate the security practices of third-party vendors and service providers before engaging them. Vendors with access to customer data are required to meet our security standards and are subject to contractual security obligations.
We conduct regular security assessments of our critical vendors and monitor their compliance with our requirements. We maintain an inventory of all third-party services that process customer data and regularly review the necessity and security of each integration.
We invest in ongoing security awareness training for all employees to ensure they understand their role in protecting customer data. Training covers topics including phishing awareness, secure handling of sensitive information, and incident reporting procedures.
We conduct regular simulated phishing exercises to test employee awareness and identify areas where additional training may be needed. Employees who fail these exercises receive additional targeted training.
Our security team stays current with the latest threats and vulnerabilities through ongoing education, industry conferences, and participation in security communities.
We encourage responsible disclosure of security vulnerabilities. If you believe you have discovered a security vulnerability in our platform, please report it to our security team at support@medical-regulation.com.
Please provide sufficient detail to allow us to reproduce and validate the vulnerability. We ask that you give us reasonable time to address any reported vulnerabilities before disclosing them publicly.
We appreciate the efforts of security researchers who help us improve the security of our platform and will acknowledge their contributions where appropriate.
If you have questions about our security practices or would like more information about how we protect your data, please contact us at:
MedReg AI